PRICES and product specifications are subject to change without notice. Prices billed will be those in effect at time of shipment. Prices will fluctuate up or down based on prevailing market conditions for each type of raw material. We reserved the right to update prices due to errors (i.e. typos). For the most current prices, please call our customer service department at 800.363.9822 or email our customer service department at firstname.lastname@example.org.
MINIMUM ORDER On all orders shipped domestically there is no minimum order. On any order shipped internationally there is a minimum merchandise purchase of $200.
PHONE ORDERS We accept most telephone orders. Any order exceeding $2,000 in merchandise value requires written confirmation from buyer. Any written confirmations must be marked "Confirmation." Otherwise, we cannot be held responsible for duplicate shipments.
INTERNATIONAL ORDERS require a minimum merchandise purchase of $1,000. All international orders require a certified cashiers check drawn on a US bank in US dollars or electronic fund transfer before product will ship (credit cards & money orders are not accepted). Freight charges are calculated at time of shipment. Please read our shipping & handling and international articles for more information on freight charges. Buyer is responsible for all taxes, duties, tariffs and customs laws in destination country.
CREDIT (OPEN ACCOUNT) To open an account, initial order must exceed $250 and firm must be listed with Dun & Bradstreet (D&B). Unrated firms may submit five trade references with fax numbers for credit review. Assigned credit will be based on D&B rating and/or trade reference evaluation. Unrated firms seeking credit may take several days to process. Unrated firms wishing to reduce processing time may charge or send remittance with initial order. Initial orders less than $250 must be paid with check, wire transfer, money order or charge card (all checks must clear before product will ship).
Download Credit Application
OPEN ACCOUNT PAYMENT TERMS Subject to credit approval, all invoices are payable upon receipt. If payment is not received within 30 days all prompt pay discounts (monetary/quantity discounts) are cancelled and full payment is due. Open account balances may not be paid by credit card.
SHIPPING & HANDLING CHARGES AND CLAIMS Orders are shipped "freight prepaid" with shipping & handling added to the invoice. Orders ship via FedEx Ground or most economical/ convenient method available unless requested otherwise. Delivery requiring signature furnished upon request only. "Collect" shipping is limited to orders with a merchandise value greater than $250. Customers spending more than $2,500 in the last 12 months are exempt from this limitation. If Freund Container receives a chargeback from any shipping carrier resulting from a given invalid collect account number, the customer is responsible for all shipping charges associated with the order (prepay & add) and an additional $25 collect account fee. For online orders, any undeliverable shipments due to a bad address, are the responsibility of the customer entering the web order. All applicable charges may apply based on original payment method at the discretion of Freund Container (charges will not exceed published rates of carrier). Upon request, we will expedite shipments via a parcel carrier. Cutoff time for this request is 2:00 PM, CST. We will make every effort to notify you of the expeditied charges before shipment. If for some reason you are not available for response, we will still honor your initial request for expedited delivery and you are responsible for the appropriate expedited charges.Claims for missing items or damage in transit should be made immediately (upon receipt) with Freund Container on "freight prepaid" shipments, or with the carrier on "freight collect" shipments. Delays in notification may lead to a longer timetable for resolution.
RETURNS, WARRANTY AND BUYER'S REMEDIES No item shall be returned to us without our authorization. Items that have been used or altered in anyway are not eligible for Return Authorization. Please contact customer service at 800.363.9822 for an RA number. This RA number must be clearly visible on all packages being returned. Unauthorized returns and returns shipped freight collect or COD will be refused. All returns and/or claims must be made within 30 days of receipt. Special orders, custom molds and/or decorated products are not returnable. Freight payment terms will be handled on a case by case basis. All items sold are warranted by the manufacturer against failure caused solely by defective workmanship or material. However, each item depicted or described herein is not necessarily suitable for every kind of use and, therefore, UNLESS OTHERWISE STATED IN WRITING, SELLER MAKES NO WARRANTY THAT THE CONTAINERS, CLOSURES, AND OTHER ITEMS DEPICTED OR DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE OR SHELF LIFE. CONTAINERS THAT BUYER DEEMS SUITABLE FOR EDIBLE PRODUCTS SHOULD BE CLEANED BEFORE FILLING. In the event of any claimed failure of an item caused solely by defective workmanship or material, buyer must give us written notice within 10 days after receipt of shipment. We shall then have a reasonable opportunity to investigate the claim. Should our examination disclose that the item has failed due to causes stated above, we will, upon return of such item, at our option, replace the item without charge or return to the buyer the price paid for such item. The remedies described herein shall be the buyer's sole and exclusive remedies and no claims for consequential damages or for other damages will be allowed.
BUYER AGREEMENT Buyer agrees that it is solely responsible for determining the suitability of any services and goods including all parts and components of the goods purchased from Seller and that it is not relying on Seller in making such determination. Buyer will not order or use any goods or services unless it is satisfied that the goods and services are suitable for Buyer's use. Buyer agrees to store and use all goods and services in a safe manner. Seller is cautioning Buyer that not all products are compatible with plastic, glass, metal, or the other goods and Buyer agrees not to use any goods with any abrasive, caustic, or acid solutions or any other substance, which may cause injury to persons or property. Seller is not giving and specifically disclaims all warranties, express or implied, including without limitation all warranties of performance, merchantability, and fitness for a particular purpose. Seller's liability on any claim of any kind, including negligence, shall not exceed the price of the goods or services or part thereof which gives rise to the claim. In no event shall Seller be liable for any special, incidental, or consequential damages or for damage in the nature of a penalty.
WE'LL MATCH ANY PUBLISHED CATALOG PRICE WITH OUR LOW PRICE GUARANTEE
Present a lower published catalog price for the exact same item and order quantity at the time of purchase and we will do our best to match it. Just send us a copy of the current catalog page. Prompt pay, quantity and other discounts may not be applied to price matched items/orders.
Freund Container & Supply
4200 Commerce Court, Suite 206
Lisle, IL 60532
Copyright © 2014 All Rights Reserved Freund Container, a Division of Berlin Packaging
4200 Commerce Court Suite 206, Lisle, IL 60532 Phone: 800.363.9822 Fax: 800.423.7545