All "in stock" items will ship via FedEx ground the same business day if ordered by 4:30 pm CST assuming proper credit approval and no special requests (i.e. preferred carrier, air shipments, freight quotes, etc...). We will make every attempt to fulfill special requests same day, but sometimes circumstances dictate otherwise.Transit time will vary by destination and transportation method/carrier. All orders ship complete unless specified 'ship partial' at order placement. Not all items listed on our website are "in stock." Delivery requiring signature furnished upon request only.
Shipping & Handling
Orders are shipped "freight prepaid" with shipping & handling added to the invoice. Freight rates for shipments that are sent via an LTL carrier may not include additional fees related to residential delivery, lift gate, or call before delivery. These fees are the responsibility of the consumer and may be invoiced in addition to the rate provided. If any of these special services are required, they should be noted within the special instructions section. Orders ship via FedEx Ground or most economical/ convenient method available unless requested otherwise. Delivery requiring signature furnished upon request only. "Collect" shipping is limited to orders with a merchandise value greater than $250. Customers spending more than $2,500 in the last 12 months are exempt from this limitation. If Freund Container receives a chargeback from any shipping carrier resulting from a given invalid collect account number, the customer is responsible for all shipping charges associated with the order (prepay & add) and an additional $25 collect account fee. For online orders, any undeliverable shipments due to a bad address, are the responsibility of the customer entering the web order. All applicable charges may apply based on original payment method at the discretion of Freund Container (charges will not exceed published rates of carrier). Upon request, we will expedite shipments via a parcel carrier. Cutoff time for this request is 2:00 PM, CST. We will make every effort to notify you of the expeditied charges before shipment. If for some reason you are not available for response, we will still honor your initial request for expedited delivery and you are responsible for the appropriate expedited charges.Claims for missing items or damage in transit should be made immediately (upon receipt) with Freund Container on "freight prepaid" shipments, or with the carrier on "freight collect" shipments. Delays in notification may lead to a longer timetable for resolution.
We can accommodate shipments outside of the US, but there is a minimum merchandise order of $200. Since we only have one distribution center located in Central Illinois, shipping costs tend to be expensive on international orders. Please visit our international article for sample freight charges. If you are still interested in placing an order please email customer service at CustomerService@FreundContainer.com for more details. The buyer is responsible for all taxes, duties, tariffs and customs laws in destination country.
Upon request, we can expedite your shipment using FedEx or UPS. Cutoff time for this request is 2:00 PM, CST. Depending on your order shipping weight, expedited shipment fees tend to be more costly than many customers realize. Therefore, we will make every effort to notify you with the amount of the expedited charges before shipment. However, if for some reason you are not available for response, we will still honor your initial request for expedited delivery and you are responsible for the appropriate expedited charges.
Tracking numbers can be furnished upon request. Contact Customer Service at 800.363.9822.
We can drop ship upon request. Blind shipments can be arranged through customer service. Please contact us at 800.363.9822 for more details.
With 24-hour advance notice, orders can be picked up at our Streator, Illinois Distribution Center or Sparks, Nevada Distribution Center. These facilities cannot accept cash, please make payment arrangements in advance.
Corporate Center II
4200 Commerce Court, Suite 206
Lisle, IL 60532