Shipping Information

Order Shipment
All "in stock" items will ship via FedEx ground the same business day if ordered by 4:30 pm CST assuming proper credit approval and no special requests (i.e. preferred carrier, air shipments, freight quotes, etc...). We will make every attempt to fulfill special requests same day, but sometimes circumstances dictate otherwise.Transit time will vary by destination and transportation method/carrier. All orders ship complete unless specified 'ship partial' at order placement. Not all items listed on our website are "in stock." Delivery requiring signature furnished upon request only.

Shipping & Handling
Shipping & handling is provided for most items in our product catalog, items with special dimensions or excessive weight may need to be calculated off-line by a representative. Rates for Alaska, Hawaii, Canada, Mexico, and International need to be calculated off-line by a representative. For estimates, contact Customer Service at 800.363.9822. Please view our Shipping & Handling Examples for more details.

International
We can accommodate shipments outside of the US, but there is a minimum merchandise order of $1,000. Since we only have one distribution center located in Central Illinois, shipping costs tend to be expensive on international orders. Please visit our international article for sample freight charges. If your still interested in placing an order please email customer service at CustomerService@FreundContainer.com for more details. The buyer is responsible for all taxes, duties, tariffs and customs laws in destination country.

Expedited Delivery
Upon request, we can expedite your shipment using FedEx or UPS. Cutoff time for this request is 2:00 PM, CST. Depending on your order shipping weight, expedited shipment fees tend to be more costly than many customers realize. Therefore, we will make every effort to notify you with the amount of the expeditied charges before shipment. However, if for some reason you are not available for response, we will still honor your initial request for expedited delivery and you are responsible for the appropriate expedited charges.

Tracking Orders
Tracking numbers can be furnished upon request. Contact Customer Service at 877.637.3863.

Drop/Blind Shipments
We can drop ship upon request. Blind shipments can be arranged through customer service. Please contact us by phone for more details.

Pick-Up Orders
With 24-hour advance notice, orders can be picked up at our Streator, Illinois Distribution Center. As this facility cannot accept cash, payment arrangements must be made in advance.

Corporate Center II
4200 Commerce Court, Suite 206
Lisle, IL 60532
Phone: 800.363.9822
Fax: 800.423.7545
CustomerService@FreundContainer.com