Wholesale & Volume Pricing Available - Serving Customers Since 1938

FAQs

ORDERING PAYMENT SHIPPING PRIVACY/SECURITY CONTACT INFO PRODUCT INFORMATION RETURNS COMPANY INFORMATION



ORDERING : Price Match


ORDERING : Discounts



ORDERING : Samples
The following is our terms and conditions regarding our sampling program & policy:

  • There is no fee for samples, however, shipping and handling charges do apply.
  • All sample orders must be paid with a credit card.
  • Each sample order may contain up to 5 items.
  • A sample order may not contain any item or any combination of items where merchandise value exceeds $10. Additional charges will apply to these orders.
  • If at any time Freund believes a customer is abusing this policy, in any manner, we reserve the right to alter the terms and conditions written above.
Request A Quote: Quotes


PAYMENT : Methods
Credit Card: Visa, MasterCard, or American Express; Check; Open Account


PAYMENT : Net 30

Download Credit Application

PAYMENT : Sales Tax/Exemption
Freund Container & Supply is legally obligated to collect taxes on all shipments to Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Jersey, New York, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin Shipments.

For resale tax exemption, Resale Certificates must be faxed to 800.423.7545 when order is placed.

Charity, religious, educational or government agencies must fax proof of exemption to (800) 423-7545.


SHIPPING : Charges
Shipping charges will be added to your invoice. These charges are based on packaging, shipping weight (product weight & dimension weight), destination address and method of shipment. Due to inherent variances in order size and carrier fees we are not able to publish shipping rates (shipping variance example). For freight estimates, contact Customer Service at 800.363.9822.


SHIPPING : Expedited Delivery
Upon request, we can expedite your shipment using FedEx or UPS. Cutoff time is 2:00 PM, CST. Additional charges may apply.


SHIPPING : Delivery Time
Items that are in stock typically ship within 24 hours. Transit time will vary by destination and transportation method.


SHIPPING : Tracking Orders
Tracking numbers can be furnished upon request. Contact Customer Service at 800.363.9822


SHIPPING : International
Orders shipping internationally require a minimum merchandise purchase of $200. All international orders require a certified cashiers check drawn on a US bank in US dollars or electronic fund transfer before product will ship (credit cards & money orders are not accepted). Freight charges are calculated at time of shipment. Please read our shipping & handling and international articles for more information on freight charges. Buyer is responsible for all taxes, duties, tariffs and customs laws in desination country.


SHIPPING : Drop/Blind Shipments
We can drop ship & send blind shipments upon request. Please indicate your request in the comment section of your online order or mention your request to a customer service associate when ordering by phone.


SHIPPING : Pick-Up Orders
With 24-hour advance notice, orders can be picked up at our Streator, Illinois Distribution Center. As this facility cannot accept cash, payment arrangements must be made in advance.


PRIVACY/SECURITY : Privacy Policy
Freund Container is committed to protecting your privacy. We do not sell, trade or rent any customer information.


PRIVACY/SECURITY : Secure Ordering
Our website is secured through SSL encryption. We offer 128-bit SSL encryption, which encrypts your personal and credit card information as it is transferred over the Internet.


CONTACT INFO : Phone/ Fax numbers
Toll-Free Phone      800.363.9822
Toll-Free Fax 800.423.7545
Main Phone 708.272.7099
Email CustomerService@FreundContainer.com


CONTACT INFO : Hours of Operation
You can reach us by phone, Monday-Friday, 7:30 AM - 6:00 PM CST


CONTACT INFO : Locations

General Office Address:
Freund Container
Corporate Center II
4200 Commerce Court, Suite 206
Lisle, IL 60532


Remittance Address:
Freund Container
Division of Berlin Packaging
36690 Treasury Center
Chicago, IL 60694-6600


Illinois Distribution Center:
Freund Container
Eagle Point Business Center
1457 East IL RT 18
Streator, IL 61364

Nevada Distribution Center:
Freund Container
1385 Greg Street
Sparks, NV 89431


PRODUCT INFORMATION : Product Search
If you can't find a product you are trying to locate, call Customer Service at 800.363.9822.